An important best practice to avoid chargebacks is proper disclosure of your return policy before the sale. After the sale, maintain legible, easily accessible transaction records. If a dispute arises, document all cardholder communication and explore every avenue to resolve the situation before it is escalated to the card issuer.
If a chargeback occurs and a Sales Draft Request is issued by your processor remember to:
- Respond within deadlines
- Provide all requested documentation
- Ensure documentation is complete, clear and legible
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