Card-Present Best Practices (Magnetic Stripe Cards)
The following are best practices for Magnetic Stripe Cards
- Check the card security features to make sure that the card has not been altered.
- Swipe the stripe through the terminal in one direction only.
- Check the authorization response and take appropriate action.
- Get the cardholder’s signature on the transaction receipt.
- Compare the name, account number, and signature on the card to those on the transaction receipt. They should match.
- Call or email the customer back verifying the order
- Include your phone number in the customer service field
If a card cannot be swiped, card account data must be entered into a POS terminal. Warning: key-entering a transaction increases the risk of accepting a counterfeit card because the magnetic stripe information is not available.
Use the following steps when key-entering a transaction:
- Check the POS terminal to ensure it is operating properly. If the terminal is OK and the problem appears to be with the card’s magnetic stripe, continue to step 2.
- Match the account number. Verify the embossed account number on the front of the cards matches the number indent-printed on the back.
- Check the expiration date. Look at the “good thru” or “valid thru” date to be sure the card hasn’t expired. If the card has a “valid from” date, be sure the card isn’t being used before it is valid.
- Follow any prompts, including requests for entering the CVV. If the card does not have a legible CVV, consider asking for another method of payment.
- Check the signature on the card to ensure it matches the signature on the sales draft. Do not accept an unsigned card.
If you suspect fraud, immediately make a Code 10 call to your voice authorization center.